Cancellation & Refund Policy

1. Cancellations
At HappyBumz, owned and operated by Dranzo Techlabs LLP, we strive to provide a seamless shopping experience. If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, it cannot be canceled. To cancel an order, you must contact us within 24 hours of placing the order.

• To cancel an order:
  • Email us at [info@dranzo.com] with your order number and cancellation request.
  • You can also reach out to our customer service team through our website contact form.

2. Refunds
We want our customers to be completely satisfied with their purchases. If you are not satisfied with your product, you may be eligible for a refund under the following conditions:

• The product must be returned within 14 days from the date of delivery.

• The product must be unused, in its original packaging, and in a condition that allows us to sell it again.

• Certain items, such as personalized or hygiene-related products (e.g., diapers, baby clothing), are non-refundable due to health and safety regulations.

• To initiate a refund:

  • Contact our customer service team at [info@dranzo.com] with your order number and reason for the return.
  • We will provide you with instructions on how to return the product.
  • Refunds will be processed once the product is received and inspected. Please allow 5-7 business days for processing.

3. Exchanges
We offer exchanges for items that are defective or damaged during shipping. To request an exchange, please contact us within 7 days of receiving your order.

4. Shipping Fees
Shipping fees are non-refundable unless the return is due to a mistake made by us, such as sending the wrong product or a defective item.

5. How Refunds are Issued
Refunds will be issued to the original payment method. If the payment was made by credit card, please allow 5-7 business days for the refund to reflect on your statement, depending on your bank’s policies.